Contact Us

Have a question, found a bug, or want to give feedback? We're here to help.

Frequently Asked Questions

How do I reset my password?

Log in and go to Settings to change your password. If you can't access your account, email us at [email protected] for account recovery.

How do I delete my account?

You can permanently delete your account from the Settings page. This action is irreversible — your personal data will be removed in accordance with our Privacy Policy.

I was banned. How do I appeal?

If you believe your account was banned in error, email us at [email protected] with your username and a description of the situation. We review every appeal.

How does the ranking system work?

Player Benchmark uses an ELO-based rating system. You gain or lose rating based on match results and the relative skill of your opponent. Ranks range from Bronze to Grandmaster, with placement matches to determine your starting rank.

Can I request my personal data?

Yes. Under GDPR and CCPA, you have the right to access, correct, or delete your personal data. Email us at [email protected] and we'll respond within 30 days.

Is Player Benchmark free?

Yes, completely free. All games, ranked matchmaking, tournaments, and features are available at no cost. There are no premium tiers or paid advantages.

How long does it take to get a reply?

Most support emails receive a reply within one to three business days. Account recovery and ban appeals are prioritised and usually answered first. If you don't see a response after a week, check your spam folder — some mail providers route our replies there — and feel free to send a polite follow-up.

Why don't you offer live chat?

Player Benchmark is run by a small team that focuses development time on the games themselves. Email support lets us give every issue careful attention without diverting energy from new features. For most problems, a clear written description with screenshots is faster to resolve than a back-and-forth chat anyway.

How can I contribute to the project?

The best way to contribute is to play regularly, report bugs honestly, and share thoughtful feature ideas. We also appreciate it when players help newcomers in the community and report cheaters through the in-game tools. If you're a developer or designer interested in contributing more directly, send us an email and tell us what you'd like to work on.

How We Handle Support

The Player Benchmark support inbox is monitored on weekdays and triaged in the order messages arrive, with two exceptions: account-recovery requests and ban appeals are pulled to the top of the queue because they directly block players from using the site. Most other tickets — bug reports, feature ideas, general questions — receive a personal reply within one to three business days. We don't use canned responses unless the question is something we've already answered in detail elsewhere, and even then we try to add context that's specific to your situation. To make support faster for everyone, please include three things in every email: your username, the browser and operating system you were using, and a clear description of what happened, ideally with the time it occurred. Screenshots are gold — one good screenshot saves several rounds of back-and-forth questions. If the issue involves a specific match, copy the URL from your browser bar so we can look up the exact game in our logs.

Common Issues & Quick Fixes

Many of the problems we hear about have fast self-service fixes that don't require waiting on a support reply. If a game won't load or freezes on the loading screen, the most common cause is a stale cached file from a recent update — do a hard refresh with Ctrl+Shift+R (or Cmd+Shift+R on Mac) and the issue almost always goes away. If you're stuck logged out even after entering correct credentials, your browser may be blocking third-party cookies for our domain; toggling cookies on and reloading usually solves it. Players sometimes report that their score "didn't count" — before assuming a bug, check whether you were logged in at the time, since guest sessions don't write to the leaderboards. If you're seeing strange visual glitches or audio cutting out, try the same game in a different browser to see whether it's a global issue or specific to your setup; we test on Chrome, Firefox, Edge, and Safari, but obscure browser extensions can interfere with the canvas or audio APIs that some games rely on. For ranked-match disconnects, your match is automatically saved on the server, so simply rejoining the lobby usually puts you back into the game where you left off. If after trying these steps the problem persists, that's exactly when an email becomes useful — we know you've already done the basics and we can dig into the server logs.

Reporting Cheaters & Fair Play

Player Benchmark relies on a combination of automatic anti-cheat checks and player reports to keep the competitive ladder honest. The fastest way to report someone is the in-game report button, which attaches the match ID and the timestamp automatically — that context lets us replay the relevant frames and see exactly what triggered your suspicion. If you don't have access to the in-game button (for example, if the player is on the leaderboard but you didn't play them), email us with their username and a description of why their scores look implausible. Every report is reviewed by a human, not just a script, and we never punish players for being good. Unusually fast reflexes alone aren't enough — we look for patterns: impossible click rhythms, scores beyond the physical limit of human reaction, identical outputs across multiple sessions, and so on. False reports don't carry any penalty, so report freely; the worst-case outcome is that we look into it and find nothing.